Hassle-free returns for your sewing machine parts
Our Commitment: We strive to deliver the right sewing machine parts every time. If you’re not completely satisfied, we’re here to make it right with a hassle-free process.
Return Window: You may return items within 60 days of the delivery date for a refund, minus shipping costs. A receipt or proof of purchase is required.
Non-Defective Returns:
- If you’re not satisfied or ordered the wrong part (e.g., incorrect universal V-belt), return it in brand-new condition (unused, in original unopened packaging, such as sealed bag or box).
- Costs: You’re responsible for return shipping ($6–$10, depending on carrier). A 10% restocking fee applies. For orders with free shipping, a standard shipping fee ($6–$10, based on order weight) is deducted from your refund.
- Prepaid Option: Request a $6 USPS prepaid label (deducted from refund) for convenience - contact us to arrange.
- Tip: Avoid return costs by verifying part compatibility emailing vintagesingerparts@gmail.com before ordering.
Defective or Incorrect Items:
- If you receive a defective part (e.g., cracked V-belt) or incorrect item (e.g., wrong belt size), we’ll provide a free replacement or refund.
- Process: Submit a claim via or email vintagesingerparts@gmail.com with:
- Order number
- Photo showing the defect or incorrect item (clearly visible with order number)
- Brief description (e.g., “Received 15-inch V-belt, ordered 18-inch”) No return is needed for most claims—we’ll ship a replacement within 1–2 days. For verification, we may request the item back (prepaid label provided).
- Note: Claims are reviewed to ensure fairness. Misreported claims (e.g., ordering errors claimed as incorrect items) may incur standard return costs.
How to Return:
- Contact us at vintagesingerparts@gmail.com to initiate a return.
- Mail your item with proof of purchase to: Central Michigan Sewing Supplies, 838 S Tamiami Trl, Osprey, FL 34229 Use any tracked carrier (e.g., USPS, UPS, FedEx). We recommend USPS for low-cost options ($6–$10).
- For non-defective returns, use our optional $6 prepaid USPS label (deducted from refund) for convenience—request via email.
Refunds:
- Once we receive and inspect your return, we’ll notify you via email. Refunds are processed within 7 days to your original payment method.
- Late Refunds: Check your bank account, then contact your credit card company or bank, as processing times vary. If issues persist, email us.
Exchanges:
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We do not process exchanges for items ordered incorrectly or when a different part, size, or version is needed. Please return the original item according to our return policy. Once received and inspected, we will issue the applicable refund. You may place a new order for the correct item at any time.
If we shipped the wrong item or an item is defective, please contact us before returning it. We will correct the problem at no additional cost to you.
Shop with Confidence:
- 99% of our customers get the right part the first time thanks to our detailed listings and support.
- Unsure about compatibility? Contact us before ordering to avoid returns.
- We reserve the right to verify claims to protect all customers. Fraudulent claims may result in account restrictions.
- Questions? Email vintagesingerparts@gmail.com or visit our Help Center for guides, FAQs, and support.